By Dionne Aiken
Interval strives to provide the best customer service experience possible. That includes making various resources and transactions available online, as well as ensuring you can receive specific and personalized help when a voice call is needed.
To that end, for phone servicing, during the last couple years, Interval has transitioned from a traditional Interactive Voice Response system to an advanced Virtual Voice Assistant (VVA) that understands spoken language and can respond conversationally. The upgrade provides a more intuitive and individualized experience to members calling our U.S. Exchange or Membership servicing lines.
It’s designed to handle general transactions efficiently, so U.S. and Canadian members can potentially avoid hold times during peak hours or seasons. For more complex inquiries, don’t worry, VVA can seamlessly transfer you to a live advisor.
From there, the VVA will complete your transaction directly or, if you have a more complex need, your call will be escalated to a live advisor for assistance.
VVA is available during Interval’s U.S. Exchange Services hours of operation:
Monday through Friday, 9:00 a.m. to 11:00 p.m. Eastern Time.
Saturday, 10:00 a.m. to 8:00 p.m. Eastern Time.
